Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product, you may return them in exactly the way in which they were received (unworn, with original packaging). In such a case, our team should get an intimation within 48 hours of delivery. No request for return / exchange will be entertained after 48 hours.

Refund Will be Done in The Following Conditions:

1. Genuine quality issues.

2. Packages lost in transit.

3. In case we discover that a wrong item has been shipped to you.

No Refunds Will Be Given in The Following cases:

1. Incorrect or outdated delivery address.

2. Incorrect address format including any form of a PO Box address.

3. After 3 failed delivery attempts by our respective courier agent.

4. Package refused by recipient.

5. Sizing issues. Please review our size guides carefully before making your purchase.

6. Products returned in a used or damaged condition.

7. Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.

8. If the jewellery is not faulty or damaged.

For additional assistance, please email us at - mail@gemartsemp.com